{"id":1690,"date":"2021-03-31T06:26:07","date_gmt":"2021-03-31T06:26:07","guid":{"rendered":"https:\/\/www.crm-open-source-software.com\/?page_id=1690"},"modified":"2021-04-26T11:50:38","modified_gmt":"2021-04-26T11:50:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.crm-open-source-software.com\/vtiger\/modules\/faq\/","title":{"rendered":"Vtiger <i>FAQ<\/i> Module"},"content":{"rendered":"\n<div class=\"wp-block-cgb-block-my-block container\"><div class=\"container__inner\">\n<h2 class=\"wp-block-heading\">Beschreibung<\/h2>\n\n\n\n<p>Als <strong>Wissensbasis<\/strong>, alias FAQ (=Frequently Asked Questions) sind <strong>h\u00e4ufig gestellte Fragen<\/strong> gemeint, die in Beitr\u00e4gen zusammengefasst und immer wieder eingesehen werden k\u00f6nnen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nutzen<\/h2>\n\n\n\n<p>Im Modul Wissensbasis k\u00f6nnen h\u00e4ufig gestellte Fragen zum Unternehmen, zu Produkten und Dienstleistungen etc. gesammelt und aufbereitet werden. Sodass Sie stets mit Benutzern und Kunden geteilt werden k\u00f6nnen, um wiederkehrende Fragen proaktiv zu beantworten. Die Wissensbasis ist quasi eine digitale <strong>themenspezifische Bibliothek<\/strong>.<\/p>\n\n\n\n<ul class=\"is--styled wp-block-list\"><li>Zentrale Erfassung von FAQs<\/li><li>Teilen mit Benutzern und Kunden<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">Vorteile \/ Nachteile<\/h2>\n\n\n<div class=\"\" data-block-title=\"\" id=\"\">\n    <div class=\"b-pro-con container\">\n    <div class=\"b-pro-con__inner\">\n      <div class=\"b-pro-con__col is--pro\">\n                  <div class=\"b-pro-con__item \">\n            <div>\n              <div class=\"b-pro-con__item-title\">\n                Anbindung ans Kundenportal\n              <\/div>\n              <div>\n                \n              <\/div>\n            <\/div>\n            <i class=\"fa fa-check\"><\/i>\n          <\/div>\n                  <div class=\"b-pro-con__item \">\n            <div>\n              <div class=\"b-pro-con__item-title\">\n                Unterteilung in Kategorien\n              <\/div>\n              <div>\n                werden im Kundenportal zur Auswahl gestellt\n              <\/div>\n            <\/div>\n            <i class=\"fa fa-check\"><\/i>\n          <\/div>\n                  <div class=\"b-pro-con__item \">\n            <div>\n              <div class=\"b-pro-con__item-title\">\n                Statusgebundene Ver\u00f6ffentlichung im Kundenportal\n              <\/div>\n              <div>\n                \n              <\/div>\n            <\/div>\n            <i class=\"fa fa-check\"><\/i>\n          <\/div>\n              <\/div>\n      <div class=\"b-pro-con__col is--con\">\n                  <div class=\"b-pro-con__item\">\n            <div>\n              <div class=\"b-pro-con__item-title\">\n                schlecht formatierbar\n              <\/div>\n              <div>\n                \n              <\/div>\n            <\/div>\n            <i class=\"fa fa-minus\"><\/i>\n          <\/div>\n                  <div class=\"b-pro-con__item\">\n            <div>\n              <div class=\"b-pro-con__item-title\">\n                \n              <\/div>\n              <div>\n                \n              <\/div>\n            <\/div>\n            <i class=\"fa fa-minus\"><\/i>\n          <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-cgb-container-wide container\"><div class=\"container__wide\">\n<h2 class=\"wp-block-heading\">Screenshots<\/h2>\n\n\n\n<p>Ein guter \u00dcberblick des User Interface f\u00fcr das Modul FAQ werden hier aufgezeigt.<\/p>\n\n\n<div class=\"\" data-block-title=\"\" id=\"\">\n    <div class=\"container\">\n\n    <div class=\"b-image-slider\">\n      <ul class=\"b-image-slider__tabs nav nav-tabs\" id=\"nav-tab\" role=\"tablist\">\n                  <li class=\"nav-item\" role=\"presentation\">\n            <a class=\"nav-link is--no-anchor active\" data-toggle=\"tab\"\n               href=\"#tab_\" role=\"tab\" aria-controls=\"#tab_\"\n               aria-selected=\"true\"><\/a>\n          <\/li>\n              <\/ul>\n\n              <div class=\"b-image-slider__wrapper fade show active\" id=\"tab_\">\n          <div class=\"js-image-slider slick--overflowing\">\n                          <div class=\"b-image-slider__image\">\n                <img data-src=\"https:\/\/www.crm-open-source-software.com\/vtiger\/app\/uploads\/2021\/04\/vtiger-faq-oberflaeche-1.jpg\" alt=\"vtiger-faq-oberflaeche-1\" class=\"no-lazyload lazy\">\n                <div class=\"b-image-slider__caption\">\n                  \n                <\/div>\n              <\/div>\n                          <div class=\"b-image-slider__image\">\n                <img data-src=\"https:\/\/www.crm-open-source-software.com\/vtiger\/app\/uploads\/2021\/04\/vtiger-faq-detail-1.jpg\" alt=\"vtiger-faq-detail-1\" class=\"no-lazyload lazy\">\n                <div class=\"b-image-slider__caption\">\n                  \n                <\/div>\n              <\/div>\n                      <\/div>\n\n          <div class=\"b-image-slider__note\">\n            \n          <\/div>\n          <div class=\"slick-append-dots\"><\/div>\n        <\/div>\n\n      \n\n    <\/div>\n  <\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"\" data-block-title=\"\" id=\"\">\n  <div class=\"b-reload-button js-reload-button-content\">\n\n          <div class=\"container js-reload-button-remove\">\n                  <div>\n            Klicken Sie auf den Button um zu erfahren, warum die Brainformatik GmbH genau der richtige deutschsprachiger Ansprechpartner f\u00fcr Sie ist!\n            <br><br>\n          <\/div>\n        \n        <button class=\"button js-reload-button\" data-block-id=\"3079\" style=\"background-color: #009911\">Vtiger &#038; Brainformatik GmbH<\/button>\n      <\/div>\n\n      <\/div>\n\n  <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vorteile \/ Nachteile<\/p>\n","protected":false},"author":10,"featured_media":940,"parent":1428,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1690","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vtiger FAQ Modul - Nutzen &amp; Vorteile im \u00dcberblick<\/title>\n<meta name=\"description\" content=\"Das Modul FAQ (Wissensbasis) k\u00f6nnen Sie eine digitale themenspezifische Bibliothek erstellen, welche mit Kunden und oder Mitarbeiter geteilt werden k\u00f6nnen. 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